Address:201 The Waterfront, Stonehouse Business Park, Stonehouse, Gloucestershire, GL10 3UT
Duration:1 day
DCPC Vulnerable Road Users *10% DISCOUNT OFF SEPTEMBER COURSE*
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To begin a course booking, please start by selecting the date from the box below, and then proceed to complete the form at the bottom of the page.
Price:
£79.50 + VAT
Duration:
1 day
Course Dates:
Who
From the 10th September 2009 a legislative directive came into force with the aim to improve the skills and knowledge of LGV & PCV drivers. All Professional LGV & PCV drivers must complete 35 hours of training every 5 years.
Applicable to licence categories: C1, C1+E, C, C+E, D1, D1+E, D, D+E
Aims
To inform professional drivers of the importance of company image and customer expectations.
Objectives
Candidates will learn how to conduct themselves when faced with a difficult customers and sensitive situations, viewing the problem objectively, and not taking the customer’s grievances personally. Building strength into the company brand through positive customer interaction.
Outline
• Introduction, aim and objectives
• Introduction to Driver CPC Periodic training scheme
• Duties and responsibilities of driver
• A personal action plan
• Road users– Facts and figures
• Assessing high risk areas
• Hazard perception and driver awareness
• Consequences and effects of an incident
• Driver heath and wellbeing
• Dynamic risk assessments
• Vehicle equipment and checks
• Technology and over reliance
• Course evaluation and quiz
